Frequently Asked Questions
How do I order online?
You can order online by adding items to your shopping cart and following the online instructions through checkout. When ordering by credit card the charge is not processed until the time of shipment. Any changes to your final price will be quoted to you before the order is fulfilled.
Note: Not all products are available for purchase online. Items without an Add to Cart button can only be purchased by contacting a sales representative.
What are the accepted forms of payment?
Liberty Test Equipment extends Net 30 terms to established domestic commercial accounts. We also accept individual and company credit cards from Visa, Mastercard, Discover, and American Express as well as prepayment via check or bank wire transfer ($30 bank wire fee applies).
Can I use a purchase order online?
Yes, you will have the option to upload a purchase order along with any applicable resale/tax certificate during checkout.
How do I open an account?
First-time customers looking to order on terms should send a copy of their bank and trade references or a completed Credit Application to us via email (sales@libertytest.com) or fax (916-782-0891) for our credit team to review.
What warranty will I receive?
New units are covered by the manufacturer’s warranty. Please see individual item data sheets for specific warranty information.
Refurbished units are covered by Liberty Test Equipment’s standard 1 year warranty unless stated otherwise. Extended warranties may be available for purchase - please contact your sales representative for details.
Note: this is a general statement of warranty policy and is not complete. For a detailed description of Liberty Test Equipment’s warranty policy, please email sales@libertytest.com
What if I need help deciding on a model?
We would be happy to put you in touch with one of our application engineers to assist you in selecting the right product for your situation. Please give us a call at 877-821-4811.
Can I count on refurbished equipment?
You can rest assured that the pre-owned test equipment sold by Liberty Test Equipment has undergone our thorough reconditioning process to ensure each piece is cosmetically and functionally as close to new as possible. In addition, all standard accessories, manuals, and a calibration certificate traceable to NIST are included with every purchase. The result is equipment that looks and performs like new at a fraction of the cost. And this is all backed by the peace of mind of our standard 1 year warranty.
What is the availability of the equipment listed on your website?
Most refurbished equipment ships within 1 to 7 business days from receipt of order. Some items listed are one-of-a-kind or are in short supply and are subject to prior sale. New equipment varies depending on manufacturer and model. Please email (sales@libertytest.com) or call (877-821-4811) our sales team for specific delivery information for the item(s) you are interested in.
How is my order shipped?
All orders are shipped FOB Roseville, CA. Liberty Test Equipment supports a variety of shipping methods, including overnight service. All fragile and high value products are packed using foam-in-place equipment, reducing the possibility of shipping damage. Large or overweight items, such as big power supplies, are boxed and/or put on a pallet and shipped via freight truck. Shipping charges can be prepaid and added to your invoice; however, customers are encouraged to provide their own FedEx or UPS shipping account number. Any shipping charges quoted by Liberty Test Equipment are exclusive of any brokerage fees, duties, licenses, taxes, tariffs, or other import fees.
What if I can not find the equipment I am looking for on your website?
The items listed on our website represent only a fraction of our current inventory. In addition, Liberty Test Equipment maintains a vast network of suppliers worldwide allowing us to support most requests. Please email sales@libertytest.com or utilize our online form (Quick Quote) to request a quote.
